Delete your iHand account
Delete from the app
- Open iHand and sign in.
- Go to Settings.
- Under Account, tap Delete account.
- Read the confirmation and tap Delete my account.
We start the process promptly and normally complete it within 30 days after verifying the request.
An active delivery must be resolved first. It must be completed, cancelled or safely returned. We must also resolve an unused Wallet credit, captain payout, disputed transaction, chargeback, suspected fraud or negative captain balance. We tell you what remains and do not use this process to prevent a lawful deletion. Deletion does not cancel a debt, claim or evidence-preservation duty.
If you cannot use the app
Email info@ihand.ae and include the phone number used for the account. Do not send a password, OTP, full payment-card number or identity-document photograph unless we specifically request a secure verification method.
We verify that the request is from the account holder and normally complete it within 30 days.
What we delete
- profile information and saved addresses;
- notification token and ordinary notifications;
- captain vehicle profile, licence, mulkiya, permit and insurance files according to the Privacy Policy schedule;
- captain bank details after outstanding payouts are resolved;
- posted routes and retained live-location data;
- chat, voice notes and photographs according to the stated retention periods; and
- the authentication account after necessary verification and processing.
We instruct Firebase, Cloudinary and other processors acting for us to delete the data they hold, subject to lawful retention and their ordinary backup cycles.
Wallet credits and captain balances
Unused iHand Wallet credit is returned to the original funding method where reasonably possible after verification and resolution of any chargeback or legal restriction. Collected Net Captain Earnings remain payable after lawful reversals and set-off of matured negative balances. Contact support if the original payment method is unavailable or the balance is disputed.
What we may keep
We may retain payment, invoice, cash, payout, chargeback, fraud, safety, complaint and tax records for the period required by law or reasonably needed to establish, exercise or defend a legal claim. They may remain identifiable where a lawful invoice, audit, regulatory obligation, investigation, debt or legal claim requires it. Access is restricted and they are not used for marketing.
Other delivery records are stripped of direct identifiers when no longer required. We do not call information anonymous if iHand or a provider can reconnect it to you.
Scroll horizontally to view the full table
| Removed or de-identified | May be retained where required |
|---|---|
| Profile, saved addresses, phone, email, customer/captain documents, ordinary chat and media, push token and live-route location | Invoice/payment/payout amounts and references, transaction dates, complaint/fraud evidence and information required for tax, audit or legal claims |
Location
iHand does not retain a captain's historical movement trail. Active location is removed according to the Privacy Policy. Pickup and drop-off information retained for a lawful transaction record is minimised and access-restricted.
Backups and completion
Deleted data may remain in protected backups until overwritten in the ordinary cycle, normally within 30 days. It is not restored to active systems except where needed for disaster recovery, security or law.
Deletion is permanent after completion. If you return, you must create a new account and previous data will not be restored.
Contact
Email info@ihand.ae or call +971 50 122 7200.