Delete your account

From inside the app

Open iHand and sign in, go to Settings, and under Account tap Delete account. Read the confirmation, then tap Delete my account.

Your account is deleted immediately. You are signed out and cannot sign back in with the same phone number unless you register again as a new user.

If you have a delivery in progress, deletion is refused until it is finished or cancelled — someone is physically carrying a package, and removing either side of that mid-journey loses it. The app names the delivery that is blocking you.

If you cannot access the app

Email info@ihand.ae from the address on your account, or write from any address and include the phone number you signed up with. We will verify that the request comes from the account holder before acting on it, and complete the deletion within 30 days.

What is deleted

Permanently, and with no way to restore it: your profile — name, phone number, email address, photo; your captain profile, vehicle details, and any uploaded documents such as a driving licence, including the image files themselves; your saved addresses; your notifications and push token; your posted routes; your earnings and payment records; location history recorded against your deliveries; and your sign-in credential.

What is kept, and why

A delivery is a record of a transaction between two people. Deleting it outright because one of them left would erase the other person’s history — a captain’s completed jobs are the basis of what they were paid, and a customer’s record of a delivery is theirs to keep.

So the delivery record survives, with everything identifying you removed. Erased from the record: names, phone numbers, street addresses, GPS coordinates, instructions, review comments, package and proof-of-delivery photos, and your user ID — which is replaced with an anonymous marker. Kept on the record: pickup and drop-off city, price, package size, status, and the dates the delivery was created and completed.

Anonymised records cannot be traced back to you and are retained indefinitely as business records. Where UAE law requires us to keep a transaction or tax record for a set period, that obligation applies to the anonymised record only.

Deletion is not reversible

There is no grace period and no recovery window. Once the confirmation is accepted the data is gone, including the uploaded images. If you register again later with the same phone number you get a new, empty account.