Follow your delivery status
Check the order’s status as the delivery progresses. Once your captain starts the journey to you, the app and your order’s tracking link show them moving on the map, with an estimated time; the pin pauses if their phone loses signal.
Delivery progress
- Payment
- Confirmed
- Captain
- Pickup
- On the way
- Delivered
Status updates do not guarantee an exact arrival time.
The app can share a summary of your delivery details. This is not a live tracking link.
Review the delivery details before sharing them with someone else.
Need help with an active delivery? Open help from your order or use the official support channel.
What do you need collected?
- Send documents or forgotten items across Al Ain
- Collect a paid order from a shop
- Eligible packaged-food pickup from restaurants and cafés
- Collect prepared supermarket purchases
- Collect flowers and gifts that are ready to send
- Collect clothes from a laundry or tailor
- Collect a second-hand or repaired item
- Deliver an order from your small business
Questions about this service
Yes, in the app and on your order’s tracking link, once the captain has started the journey to you. Before that you see status updates only. If the captain’s phone loses signal, the pin pauses until it returns.
A summary of the delivery details and the iHand website address, not an order-specific status link.
No. Delivery stages are progress updates, not exact-time guarantees. Once the captain starts the journey, the app and the tracking link show an estimate in minutes, which traffic can change.
Use the help option for your order or the official iHand support channel.
No. A shared text summary reflects the details when it was sent. Check your order for its latest status.