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Delivery within Al Ain

Collect prepared supermarket purchases

Arrange your grocery purchases with the supermarket and pay it directly. We can collect eligible, prepared items; we do not shop from a list or carry chilled or frozen groceries.

Book a deliverySee what we can deliver

Can we collect this?

Suitable for collection

  • Prepared, paid supermarket purchases: dry groceries, sealed packaged snacks and other shelf-stable food that needs no refrigeration, meeting the item, packaging and storage conditions.

Not included

  • Shopping from a list, selecting replacements, paying at the till, temperature-controlled goods or prohibited items.

Where is delivery available?

Both pickup and delivery must be inside the supported Al Ain area. Enter both locations to check your route.

Before you book

  • The item must be ready, securely packed and suitable for ordinary road transport.
  • Choose the correct vehicle: motorbike up to 5 kg; sedan up to 25 kg, provided the item fits safely.
  • We do not offer exact pickup or arrival times. Confirm that the sender can hand over the item during the available delivery window.
  • A website booking has one pickup and one delivery location. For several pickups in one order, use the iHand app.
  • Pay the shop directly and confirm it will hand the prepared order to your captain. iHand does not shop or pay for purchases on your behalf.

Confirm the specific branch can release your order

Check that your chosen branch accepts third-party collection and has your order ready. We do not claim a partnership with every supermarket.

How much does delivery cost?

Enter both locations to see the delivery price before you confirm.

Check price

How to book

  1. Confirm the item is ready and collection is allowed.

  2. Enter the pickup and delivery locations, then select the suitable vehicle.

  3. Complete the required details, review the total and confirm your delivery.

Book a delivery

What do you need collected?

Delivery servicesAreas we cover in Al Ain

Questions about this service

No. Arrange and pay for the purchases directly with the store before booking pickup.

No. Items requiring temperature control are outside the current service.

Only where the branch agrees to release your prepared order and the route and items meet iHand’s conditions. Confirm with the branch first.

Both locations must be inside the supported Al Ain service area. Enter them to check the route before booking.

Enter both locations to see the delivery total before confirmation. The goods are purchased and paid for separately.